New Zealand Helplines, Crisis Lines & Lifelines for Kids, Teens & Women: Suicide, Child Abuse, Domestic Abuse, LGBT, Runaways, Bullying & More

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New Zealand Kids and Teens Hotlines

Youth Help Line

0800 37 66 33
24 Hours - Free
Youthline provides a free, confidential and non judgemental telephone counselling service.
You do not have to be in a crisis situation to ring. People call for all sorts of reasons; because they feel alone, or because they lost someone they care for, others because they are having dificulties making their relationships work. Often people call just to have a chat and touch base.


0800 KIDSLINE (0800 543 754)
Call between 4 - 6pm weekdays - Free
Our service is free and safe to talk. You can talk to a Kidsline Buddy about anything that is bothering you.
Some of the most common issues kids talk to Kidsline Buddies about are bullying, friendship problems, parents seperating or divorcing, stepfamilies and loss.

0800 Whats Up

0800 WHATSUP (0800 942 8787)
Seven days a week, from 12 midday to 12 midnight - Free
What's Up is a free, national telephone counselling service for New Zealanders aged 5 to 18 years.
Relationships, bullying, relationships with family, relationships with partners, and pregnancy, youth suicide, and child abuse.

NO BULLY Helpline

0800 NO BULLY (0800 66 28 55)
24-hour information line - Free
We are a 24-hour information line giving helpful advice about taking action to stop bullying.
0800 NO BULLY is free, it's anonymous, and it's about taking positive action.


free txt 5626 or Email Us
Need to talk? contact the lowdown team
find out how they can help you
The Lowdown is a website to help young New Zealanders understand depression and anxiety from their own perspective. Get in touch with a trained counsellor by free txt (5626).

Suicide and Crisis Help Hotlines - New Zealand

Lifeline Aotearoa

Call Within Auckland 09 5222 9990800 543 354. | Outside Auckland 0800 543 354
Need Help Right Now? Lifeline Aotearoa's telephone counselling service provides 24 hours a day, 7 days a week counselling and support.
It always helps to talk. At lifeline, we're here to listen

Mental Health Foundation of New Zealand

Select your DHB Mental Health Crisis Team (CATT Team). (on website) for contact numbers or ring Healthline 0800 611 116

Samaritans NZ

0800 726 666 - Samaritans are available to take your calls on 0800 726 666 - 24 hours a day, 7 days a week..
Some of the common reasons to call Samaritans include:
Relationship and Family Problems.
Loss, including loss of job, or friend or family member through bereavement.
Financial worries.
Job stress or overwork.
College or study related stress.
Body Image issues.
Don't feel alone, our dedicated volunteers are there to help, and it’s amazing the difference having someone who listens and cares can make.
The New Zealand Samaritans is a confidential listening and support telephone service operating 24 hours a day for people who may be feeling depressed, lonely, or even be contemplating suicide.

Depression Helpline & Anxiety Line (English/Māori)

Depressed? Need to talk? (kōrero) 0800 111 757 | TXT 4202 | Email (on site)
Talk to a trained counsellor at the Depression Helpline about how you are feeling or to ask a question.

Anxiety Line 0800 ANXIETY (2694 389)
Talk to a phone therapist who can give you support (tautoko) and help you understand anxiety and your experiences. This helpline is open all day, every day.

Domestic Abuse & Sexual Assault & Rape Hotlines for Women - New Zealand

Women's Refuge New Zealand

Crisisline on 0800 REFUGE or 0800 733 843 OR Phone 111
Find Your Local Refuge - All the Women’s Refuges around New Zealand operate independently. Contact your local refuge today.
At Women’s Refuge, we provide the support and information you need when you’re dealing with violence in your life. If you’re in danger NOW: Phone the police on 111 or ask neighbours or friends to ring for you.
Run outside and head for where there are other people.
Scream for help so that your neighbours can hear you.
Take the children with you.
Don’t stop to get anything else.
If you are being abused, remember it’s not your fault. Violence is never okay. Kia kaha.
No one deserves to be abused, and we are always here to help you. At Women’s Refuge, we won’t judge you. We will listen to you and support you to make choices for your safety.
Our services are confidential and mostly free. The only charge is rent if you use our safe houses, where you and your children can live if you need accommodation urgently. If you can’t afford this, don’t worry – our main concern is your safety.

Shine - Making homes violence free

Need help? Call 0508 744 633 --- If there is immediate danger ring the police on 111
You can call Shine’s domestic abuse Helpline between 9am and 11pm, 7 days a week.
If you are deaf, hard of hearing, or speech impaired, you can ring Shine's free national Helpline (0508-744-633) using the NZ Relay service. Helpline operators are trained to take calls from the NZ Relay service.
Shine wants to make sure that anyone being physically or emotionally abused by a partner or family member in New Zealand has someone to talk to and can get information and professional advice – anyone who is worried about their own situation or who is worried about a friend, family member, child or anyone they know who might be living with domestic abuse. If you are experiencing violence, we are here to support and help you whether you are a man or a woman, straight, transgender, young or old, no matter your ethnicity, culture or personal situation.

Family Violence is NOT ok - It IS ok to ask for help - NZ Gov

Call info line 0800 456 450 Emergency call 111
Call our info line for information about services that can help you if you are experiencing or witnessing violence, or want to change your own behaviour. It is OK to ask for help.

Are you worried about relationships in your family? Every person in a family whatever their age, status or gender deserves to be treated with respect. When blaming, criticising, arguing or withdrawing affection dominate, family relationships get damaged.
Are you or other family members scared or frightened? Are you at risk? Sometimes it's hard to know how serious things are getting. If you are scared or frightened about being hurt, then it is already serious.

Family Violence is NOT ok - It IS ok to ask for help - NZ Gov

For immediate assistance please call 0800 842 846.
This number will get you through to our 24 hr Contact Service that manages victim referrals and improves volunteer Support Worker safety throughout New Zealand.
The service also provides front line police and the New Zealand Police communications despatch team with a responsive way of identifying and directing our volunteer Support Workers to any location no matter what the time of day or night.

National Collective of Rape Crisis and Related Groups Aotearoa

contact a Rape Crisis centre near you by calling our National Call Line 0800 88 33 00
or by choosing a centre from the list on site.

Aviva - Supporting Children, Women & Men

At Aviva, we help individuals and families to become - and stay - free of violence. We work with children, women and men, giving each person the support they need, when they need it, to become safe and live free of family violence.
All our services are headed by qualified staff and may be supported by individuals who have undergone their own journeys of change. We offer a non-judgemental, caring space where we help people first to become safe, and then to flourish.

Where to go for help

If you or someone you know suffers from abuse and violence, you have a right to ask for help, and help is available in many places. On this website is a list of organisations that you can contact. Services are confidential, and often free.

Te Kupenga – the National Network of Stopping Violence

Te Kupenga – the National Network of Stopping Violence – a network or ‘he kupenga’ of 42 independent community-based organisations. We work to enable all people in Aotearoa/New Zealand to live safely and respectfully in a society free of all forms of violence and oppression – the safety of women and children is paramount.


Sexual violence should not be tolerated in any society. The vision of Te Ohaakii a Hine – National Network Ending Sexual Violence Together is for Aotearoa New Zealand to be free of sexual violence. This website is designed to provide you with information, research and gain access to sexual violence response and prevention services, representing members all over the country.


Shakti is a national not-for-profit community organisation specialised in the area of women’s development, empowerment and domestic/ family violence intervention, prevention and awareness. We are a specialist provider of culturally competent support services for women, children and families of Asian, African and Middle Eastern origin.

Fatimah Foundation

The Fatimah Foundation was established to address the needs of isolated women with children in South Auckland and to undertake humanitarian relief work in this area. Due to a rapid increase in service demand from Muslim families, with social concerns involving youth, domestic violence, alcohol and substance abuse, family hardship and elderly care, Fatimah Foundation has extended its services to be inclusive.

LGBT Help & Information Hotlines - New Zealand


Call us on 0800 OUTLINE (688-5463)
This confidential service has been provided to the LGBTQI+ community, their friends and families since 1972.
Whatever is on your mind, from coming out, to heading out, friends to lovers, mothers to brothers… sometimes you just need to talk. Our volunteers don’t judge or tell you what to do; we’ll provide support and appropriate information in a safe & friendly atmosphere. We offer New Zealand’s only nationwide specialists in gender identity and sexual orientation with 0800 telephone support and counselling service staffed by trained volunteers. We also offer face-to-face counselling by qualified counsellors either in our offices or via Skype. We are committed to high principals of professional service starting with total confidentiality and anonymity.

Rainbow YOUTH

We can help you with:
– Support at school
– Support at work
– Accessing health services
– Education workshops in schools
– Professional development
– A safe space
– Peer support groups

I’m Local Project

The I’m Local Project aims to help queer & gender diverse youth all over Aotearoa to feel valued, recognised and supported in their local communities.
Welcome to our regional directory of queer & gender diverse support groups all over Aotearoa.
Pick your region. Find your whānau. (on site)